Contact support
Email support@unifuse.ai with your question or issue.
To help us resolve it quickly, include:
- Your name and institution
- What you were trying to do and what happened instead
- Screenshots or error messages, if you have them
- How urgent the issue is for your team
Please do not include student records or passwords in support emails.
Support hours
Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays.
Response times
| Priority | Examples | First response |
|---|---|---|
| Critical | Platform unavailable, data at risk, or a security issue | Within 4 business hours |
| High | A major feature is not working, with no workaround | Within 1 business day |
| Normal | Questions, minor issues, and feature requests | Within 2 business days |
Report a security concern
If you believe you have found a security vulnerability or that data has been exposed, email security@unifuse.ai. Security reports are reviewed with priority.